I am Michelle

Jollibee foods corporation

Restaurant Manager

General management and administration

· coordinating and optimizing front- and back-of-house restaurant operations

· controlling operational costs and promoting efficiency

· weekly, monthly and annual financial reporting

· general administration

· taking reservations

· troubleshooting

Customer services

· greeting and advising customers

· delivering F/B service to satisfy customer expectations

· fostering positive customer relations

· dealing with customer inquiries and complaints

Human resources

· recruiting, training and supervising staff

· managing the staff rota

· conducting performance appraisals and setting targets

· optimizing workflow and productivity

Supply chain, procurement and culinary edge

· researching dishes and planning menus

· keeping abreast of inventory and ordering supplies

· monitoring product quality and handling vendors

Compliance, health and safety

· ensuring compliance with licensing, health and safety regulations

· establishing and maintaining policies and protocols

Marketing

· proactively fostering the restaurant’s image

· endeavoring to expand the restaurant’s reach through targeted promotions